Managed IT support for businesses in Marbella

When something fails, you don’t want to hunt for who to call: you want it fixed. With a DGB Planet support plan you get a team that knows your setup and responds within guaranteed times.

We also watch your systems proactively: often we fix the problem before you even notice it.

What’s included

Phone support — You talk straight to a technician, no menu mazes.
Remote support — We resolve most issues instantly, securely and remotely.
On-site support — When someone needs to be there, we go. Coverage across the Costa del Sol.
24/7 monitoring — We watch servers, network and backups and alert on any warning.
SLA plans — Guaranteed response times and hours included each month.

How we work

Onboarding

We document your setup, devices and access.

Tailored plan

We pick the support level and SLA based on how critical you are.

Day to day

We handle incidents and requests within guaranteed times.

Review

Regular reports and improvements to avoid recurring problems.

Frequently asked questions

What is an SLA and why does it matter?

An SLA is the committed response and resolution time. It guarantees that, when an issue arises, you know how fast we’ll respond.

Is support phone-only?

No. We combine phone, remote support and on-site visits depending on what each issue needs.

Do you handle out-of-hours emergencies?

Depending on the plan, we offer extended coverage for critical hospitality systems.

Managed IT support