IT helpdesk & service desk in Marbella

Your staff shouldn’t lose a day to an email that won’t send or a printer that won’t print. Our helpdesk resolves day-to-day issues by phone, email or ticket.

Every request is logged and tracked, so nothing falls through and you always know its status.

What’s included

Multichannel intake — Phone, email or ticket portal — however your team prefers.
Fast first response — We resolve most issues instantly and remotely.
Ticketing system — Every issue logged, prioritised and tracked.
User management — Passwords, access and permissions for email, cloud and devices.
Reporting — A summary of issues and times for continuous improvement.

How we work

Service setup

We configure channels, users and priorities.

You report

Your team opens the issue by phone, email or ticket.

We resolve

We handle it by priority, almost always remotely.

Follow-up

We close, document and report.

Frequently asked questions

How is it different from IT support?

The helpdesk is the first line for your users’ daily issues; managed support adds infrastructure, monitoring and SLA.

How do my staff open tickets?

However they prefer: phone, email or a ticket portal. Everything is logged.

Do you resolve remotely or come on-site?

Most is resolved remotely on the spot; if needed, we come to your office.

IT helpdesk & service desk